At NovaStore.pk, we want you to be completely satisfied with your purchase. If you are not happy with a product, you can return it within 7 days of receiving it. Please follow the steps below to return an item and get a refund or exchange.

How to Return a Product

You have two options to return a product:

Option 1: Contact Us First

  1. Reach out to us at support@novastore.pk or WhatsApp (+92 3077820576).
  2. We will guide you through the return process.

Option 2: Send the Parcel Directly

  1. Ship the product to our official return address:

    Name: NovaStore.pk
    Phone: +92 3077820576
    Address: Plot No. 393, Block B, Fatima Jinnah Town, Multan
    City: Multan

  2. Important: Mention your name and order ID on the parcel for reference.

Once we receive and approve your return, we will process your refund.

Refund Process

  • After receiving and checking the returned item, we will notify you about the refund status.
  • If approved, you will receive:
    • A Full Refund if you paid for delivery.
    • A Partial Refund if you got free delivery (we will deduct the delivery fee).
  • Refunds are processed within 3 to 5 business days to your bank account.
  • If you don’t receive your refund after 7 business days, contact us at support@novastore.pk or WhatsApp (+92 3077820576).

When Returns Are Not Accepted

  • If the item does not meet return criteria, we will inform you and send it back.
  • Our courier will attempt to return the item twice, so please ensure someone is available to receive it.

Damaged or Incorrect Items

  • If you receive a damaged, defective, or wrong item, contact us within 48 hours for a free replacement.

Non-Returnable Items

  • Some items cannot be returned, including:
    • Perishable goods (food, flowers, plants).
    • Personal care products (beauty items, one-time-use products).
    • Hazardous materials, flammable liquids, or gases.
    • Sale items and gift cards.

Exchanges

  • If you need to exchange an item due to breakage, missing parts, size, or color issues, contact us.
  • We will arrange a courier pickup. Just prepare the package, and our team will handle the rest.

For any questions, contact us at support@novastore.pk or WhatsApp (+92 3077820576).

Thank you for shopping with NovaStore.pk! 😊