At novastore.pk, we want you to be completely satisfied with your purchase. If you are not happy with a product for any reason, we offer a straightforward return and refund policy. Please read the following guidelines carefully to understand your options and our procedures.
Return Process:
To initiate a return, simply contact us at support@novastore.pk or at WhatsApp (+92 3077820576). We’ll guide you through the easy return process. Or you are required to ship the parcel back to our official address for assessment.
Name: NovaStore.pk
Phone No: +92 3077820576
Address: Plot No. 393, Block B, Fatima Jinnah Town, Multan
City: Multan
When sending the parcel, kindly mention your name as the receiver and include the order ID for reference purposes. If your return application is approved, you will receive a partial refund, calculated as the total COD amount minus the delivery fee.
Refunds Process:
Upon receiving and inspecting your return, we will promptly notify you regarding the approval status of your refund.
- If approved:
- You will receive a FULL REFUND or a Partial Refund if you benefited from FREE DELIVERY (total COD amount minus the delivery fee).
- The refund will be automatically credited to the bank account specified in your return application within 3 to 5 business days.
- Please keep in mind that it may take some time for your bank or credit card company to process and post the refund as well.
If more than 7 business days have elapsed since we approved your return, please contact us at support@novastore.pk or at WhatsApp (+92 3077820576).
Notification of Non-Validation
If your returned product does not meet the criteria for return validation, you will be informed as follows:
- If the quality check department rejects your return request, we will contact you to explain the issue and arrange for the item(s) to be returned to you.
- We will manage the delivery arrangements on your behalf.
- Please note: We will attempt delivery of the product to you twice. Kindly ensure that you are available at the specified address during the delivery times.
For any further questions regarding returns, please don’t hesitate to contact us at support@novastore.pk or at WhatsApp (+92 3077820576).
Damages and Issues
Please thoroughly inspect your order upon delivery. If you notice any defects, damages, or if you’ve received the incorrect item, kindly contact us immediately within 48 hours. This will allow us to assess the issue and rectify it promptly by providing a free exchange if applicable.
For exchanges, please contact us at support@novastore.pk or at WhatsApp (+92 3077820576)
Exceptions / Non-Returnable Items
Please note that certain items cannot be returned due to their nature, including perishable goods (such as food, flowers, or plants), and personal care items (such as beauty products or items intended for one-time use). Additionally, returns are not accepted for hazardous materials, flammable liquids, or gases. If you have any questions or concerns regarding the return eligibility of your specific item, please reach out to us.
Unfortunately, we are unable to accept returns for sale items or gift cards.
Exchanges
If you wish to exchange your item due to breakage, missing parts, incorrect size, or color discrepancy, simply contact us at support@novastore.pk or at WhatsApp (+92 3077820576).
At novastore.pk, exchanges are hassle-free. We will arrange for the package to be picked up and sent back to us via courier for exchange. The courier will reach out to you prior to arrival at your address. All you need to do is ensure that the package is prepared for collection by our courier team in exchange for the replacement item.
Thank you for shopping with novastore.pk!